FAQs
What are shipping lead times? If an item is in stock on our website, it means we have it here at the warehouse and will typically ship within 5 business days - please note that unforeseen delays can occur. Kayaks can take up to two weeks to arrive once an order has been placed. We will supply tracking info for all shipments.
Why don't you ship to my address? If you live west of the rockies, please use our "Western" eCommerce site at https://feelfree-us-west.myshopify.com/ Due to high shipping costs, we have to process our orders a bit different and through an alternate warehouse. We expect to have a more seamless shopping experience in 2024. We also suggest you try one of our many west coast authorized retailers first which you can find at: https://www.feelfreeus.com/apps/store-locator
Can I get a replacement MSO? Yes. Please email to info@feelfreeus.com. We'll require a photo of your serial number and a mailing address.
I lost my manual, are they available online? Click here to view current manuals.
Can I come buy a kayak direct from your warehouse? We operate out of a commercial warehouse and do not have the personnel to accommodate
customer sales. However, we do have a full line of products at our retail partner Waterways USA, located in Asheville NC, Austin TX, Englewood FL and Diamond Spring CA. Check out www.waterwaysusa.com for store info, and hours of operation. We also suggest you try one of our many authorized retailers first which you can find at: https://www.feelfreeus.com/apps/store-locator
How much does it cost to ship a kayak? Shipping typically starts at $99 and and increases depending on the kayak and location. When you enter your address at checkout, an accurate shipping charge will be available.
What about accessories? Shipping prices vary, when you enter your address at checkout, an accurate shipping charge will be available.
What is the best way to transport my new kayak? Depending on the size of your kayak, we recommend using a properly installed roof or truck bed racks, truck beds with bed extenders or trailers. Some kayaks weigh over 100lbs. In this case, for the safety of your vehicle, kayak and yourself, we recommend you transport via truck bed or trailer. We don't sell or make roof racks, bed extenders or trailers but you can find a wide variety of options online through manufacturers such as Yakima, Thule, Malone and dozens more.
How should I store my kayak? It is always best to store your kayak in a protected environment either indoors, in a garage or under a roof if outdoors. Most kayaks store best upside down on a rack system. This will ensure the bottom of your hull doesn't warp especially on hot days. They can also be stored on their sides, either on the ground or on a rack system just keep an eye on any warping and adjust accordingly. Some kayaks, mainly those with flat bottoms can be stored flat on the ground. *If you use your kayak in marine environments, make sure to rinse it completely with freshwater after each use to prevent corrosion. It's also important to do the same with your accessories, drives, rudders, etc.
Where is my serial number? Your serial number will be located just above the waterline on the right side (starboard) of the boat, at the stern of your kayak.
What accessories fit on the Uni-track rails? In order to use 3rd party accessories, you will need to purchase one of two items, either a.) UNI-Track Accessory Mount for the most flexibility or b.) the Yak Attack UNI-Track Adapter.
Can I upgrade my kayak to a pedal drive? You can only upgrade the Lure 11.5, 13.5 and Lure Tandem II to the Overdrive pedal system . Click here for more information. You can also add the Motordrive unit to turn your Overdrive into a motor driven system.
What dealers have boats in stock? We do not have live stock counts for our dealers. However, you can use the link below to locate an authorized retailer in your area at https://www.feelfreeus.com/apps/store-locator
Where can I get replacement parts? Most replacement parts can be found on the Feelfree website. If you are having trouble finding a part, please email info@feelfreeus.com and our customer service team will provide assistance.
How often should I lubricate my Overdrive pedal system? Learn more about Overdrive install and maintenance manuals here or watch this video.
How do i know what paddle size I need? See paddle sizing chart in product description
How do I find a dealer outside of the United States? For international inquiries, please email info@feelfreekayak.com
Can I put a pedal drive in a Lure 10 V2? The Lure 10 V2 is not compatible with the Overdrive system.
What size is the hardware on my boat? Metric or SAE? Metric
Military or First Responder discounts? Yes! Please email info@feelfreeus.com, we will provide the proper discount code.
Do you offer preordering options? We don't provide preorder options. We feel the best way to handle online sales is to sell what we have in stock.
Does your company offer donations? Yes. Please go to our donations request page and complete the request form here www.feelfreeus.com/pages/dontation-request-form
Do you have a brand ambassador program? At this time, we have paused our brand ambassador program but do have a fishing team. If you would like to apply, click here.
Do you offer pro deals? At this time, we do not but please check back as we are working on a program.
How do I know when a product is back in stock? We have an app set up on all our e-commerce sites that will alert you via text or email when a product is available. This option is located on the product page, simply click the "Notify When Available Online" box, and enter the necessary information.