Customer Support

Thank you for choosing Feelfree Kayaks, 3 Waters Kayaks, Seastream Kayaks, or Jonny Boats! We truly appreciate your business and want to make sure you're completely satisfied with your purchase.

Be sure to register your kayak using the link below. If you experience any issues with your product, have questions about usage, or need replacement parts, we recommend contacting the dealer where you purchased your product first.

If you purchased directly from our website or your dealer is unable to assist you, our customer support team is here to help.

Please Note: During our slower season, October through February, we operate with reduced staffing and support hours. As a result, response times may be slightly longer than usual. If we're unable to answer your call, please leave a voicemail or email us at info@feelfreeus.com, and we'll get back to you as soon as possible. Thank you for your patience and understanding!

General Contact Information

Online Ordering Assistance:
828-774-5511 (Monday - Friday, 10 AM - 4 PM EST)

Customer & Dealer Services:
828-774-5511

Email:
info@feelfreeus.com

Frequently Asked Questions

Have a question? Visit our Frequently Asked Questions page for helpful information.

Warranty Information

Learn more about product coverage and warranty policies by reviewing our Warranty Terms & Conditions.

Need to Register Your Kayak?

Protect your investment and complete your Product Registration.

Looking for Product Instructions?

Visit our Product Manuals page for available instructions and documentation.

Quick Tips for Feelfree Kayaks & Accessories

Check out our Quick Tips Video Playlist on YouTube for helpful product tips and demonstrations.

Need a Replacement MSO?

If you need a replacement Manufacturer's Statement of Origin (MSO), please visit our Replacement MSO Request Page to purchase a replacement and submit the required information.

A customer service representative will follow up within approximately 2-3 business days.