Refund policy

Please Note: ALL BOAT SALES ARE FINAL once delivered. After delivery, boats may only be returned for a warranty issue (see below). Boat orders may be canceled prior to  delivery, subject to the terms and cancellation and other fees outlined below.

Processing Fees
When you pay by card, our payment processor charges us a fee on the order. The processor keeps this fee and does not return it to us when an order is refunded. For customer-requested cancellations and returns, we deduct the actual processing fee charged on your order from your refund. If only part of an order is returned or canceled, we deduct only the portion of the fee that applies to those items.

Cancellations
To cancel an order, please contact our North Carolina offices at 828-774-5511 or info@feelfreeus.com. Cancellation fees are calculated on the merchandise subtotal you paid after any discounts, not including tax or shipping. If you cancel part of an order, fees apply only to the canceled items.

• Before your order ships: A 10% cancellation fee and the processing fee are deducted from your refund. Shipping charges are refunded in full.
• After your order ships, but before delivery: A 20% cancellation fee and the processing fee are deducted from your refund. Original shipping charges are not refundable, and the customer is responsible for the full cost of return shipping. Return shipping costs vary by item and can be significant for kayaks.

Returns (Accessories and Parts)
Accessories and parts may be returned if you contact us within 30 days of delivery to request a return. Returned items must be shipped back within 14 days of your return being approved. A 20% restocking fee, calculated on the price you paid for the item after any discounts, is deducted from your refund along with the processing fee for that item. Original shipping charges are not refundable, and the customer pays return shipping. To be eligible for a refund, the item must be 100% brand new and unused, in its original packaging, with all hardware and parts included. Please contact us before sending anything back.

When These Fees Do Not Apply
Cancellation fees, restocking fees, and processing fee deductions do not apply if Feelfree US cancels your order, or if a product is found to be defective and covered under warranty.

Filing a Warranty Claim
If you suspect the product is defective, email info@feelfreeus.com with images attached and we will contact you directly to resolve the issue.

To read our warranty terms and conditions and for all other inquiries, please visit our Customer Support Page.